Front Desk Receptionist

Front Desk Receptionist Position

Location

21 N 2nd St., Clearfield PA 16830

Job Description

Major Responsibilities:

  • Take personal accountability for the daily care of members and community participants as a first priority by personally engaging and building a network of relationships with members on a consistent basis.

  • Serve as the first point of contact with persons entering facility: greet members, participants and guests by name.

  • Maintain order, assist members and aid other staff with supervision and duties.  Specific focus on generating new members and reducing cancellations of memberships.

  • Maintain First Responder certifications including First Aid, CPR, and AED, as well as knowing all safety and emergency procedures for the facility and being able to act quickly and responsibly in emergencies.

  • Assist in selling programs and memberships by proactively engaging in conversations on the benefits of YMCA programs and memberships.

  • Assist with front desk operations including checking in and greeting members.

  • Collaborate with all center staff to ensure service excellence and timely follow up to all member questions and/or complaints.

  • Meet and exceed membership satisfaction and retention goals.

  • Contact necessary law enforcement agencies, fire department, supervisor, etc. in the event of abnormality and/or unusual occurrences and sound alarm as warranted or instructed.

  • Apply rules and policies of the YMCA equally to persons in and/or using the facility.

  • Record unusual events or occurrences and/or inform responsible person(s) as instructed.

Qualifications

  • Previous customer service experience preferred.

  • Consistently display a courteous and cooperative attitude, while meeting the needs of others in a responsible and mature manner.

  • Possess strong interpersonal skills with relating to all age groups:  youth, teens, adults.

  • First Aid, CPR, and AED certifications required.

  • Communication, promotion and selling of programs by identifying member’s wants and needs, and suggesting programs that best fit those wants and needs.

  • The ability to work well and effectively communicate with a diverse population in a wide variety of situations is required.

Required Certifications

PA State Police Clearance

CPR/First Aid Certification

PA Child Abuse History

FBI Fingerprint Clearance

Mandated Reporter Training

 

How to Apply

Apply by Email

clearfieldymcafrontdesk@gmail.com

Apply by Mail to:

Missy Brady

Clearfield YMCA

21 N. 2nd Street

Clearfield, PA 16830

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